Trust & Safety

1. Identity verification

Identity and age verification is part of member onboarding. Lagnora requires identity verification before a member becomes discoverable, carried out through Veriff, our identity-verification provider. The document and selfie check runs on Veriff's systems; Lagnora receives the outcome, a reason code and the confirmed name and date of birth, never a biometric template.

We keep the verification outcome, the reason code, the legal name and date of birth the provider confirmed, and a minimal audit record. The document image and the selfie stay with the provider: Lagnora never receives or stores them, or any biometric template. There is no general law that requires a service like ours to verify identity, so we do not claim one. Because verification is a condition of becoming a discoverable member, we rely on the necessity of processing for our agreement with you (GDPR Article 6(1)(b)) and, for the safety purpose the check serves for other members, on legitimate interest (Article 6(1)(f)) — as set out in the privacy policy. Where the provider carries out biometric matching on its own systems, it does so under its own conditions and we do not receive the result of that matching beyond the outcome states above.

2. What verification does and does not prove

Identity verification helps reduce impersonation and misuse, but it cannot guarantee a member's intentions, behaviour or relationship status.

• It can support the claim that a member is a real adult person who completed a check.
• It does not prove that someone is single, divorced, widowed or free to marry.
• It does not prove that someone is honest about what they want or ready for a serious relationship.
• It does not verify every statement a member writes on their profile.
• It is one safeguard among several, not a guarantee of safety.

3. Profile checks

Profiles are expected to meet our community guidelines: one profile per person, recent photos that represent you accurately, and information that is honest about who you are and what you are looking for. Impersonation, borrowed photos and misleading profiles are not allowed and may lead to removal.

Paid visibility, where it exists, is labelled as visibility. It never implies stronger verification, greater trustworthiness or better compatibility.

4. Reporting

You can report another member from their profile, from Discover, from Introductions and from a conversation. In a conversation you can attach up to 20 of that conversation's messages, your own or theirs; pressing and holding a message you received starts a report with that message selected. If there is nobody else on screen, Profile still has a safety report. A person on our team reads every report. Nothing is decided automatically.

Attached messages are copied into the report exactly as they were sent. Only Trust & Safety reviewers can open them, each time they do it is recorded, and they are deleted 90 days after the report is decided unless a legal hold requires us to keep them longer. We do not scan conversations automatically, and our internal tools have no way to browse them.

Use the report tools if something feels unsafe, abusive, deceptive or inappropriate — including child sexual abuse and exploitation. Our child safety standards at /child-safety name the categories, the contact address, and what happens next.

Please do not retaliate against someone for reporting you or for declining contact. You can also write to privacy@lagnora.com, which is our designated child-safety contact.

5. Blocking and unwanted contact

You can block a member to stop further contact, and you can review or change your blocked list. A decline is not an insult: if someone passes, asks you to stop, or no longer wishes to continue a conversation, respect that decision.

Repeated unwanted contact after a decline may lead to account restrictions or removal.

Sending limits also slow down anyone who floods a conversation. They count messages, not what the messages say.

6. Moderation

We may restrict, suspend or close accounts that break our terms or community guidelines. Where the law allows, we tell the member why and give them a route to appeal.

Conduct that may lead to removal includes harassment or threats, impersonation and fake identities, scams or requests for money, hate speech, casteism, racism or religious abuse, sexual content or unsolicited sexual messages, content involving minors, repeated unwanted contact, and deliberate misuse of referral or promotional systems.

7. Safety limitations — what we will not claim

No platform can promise that nothing will go wrong, and we will not pretend otherwise. We do not claim that Lagnora is scam-free, that every member is safe, or that our checks make bad behaviour impossible.

What we can do is reduce the easiest forms of abuse, act on reports, and be honest about the limits. Use your judgement when interacting with someone new, take the time you need, and meet in a public place the first time.

8. Scam awareness

Never send money, gifts or financial help to someone you have met on Lagnora, however convincing the story. Requests for money, investment tips, gift cards or help with a sudden emergency are the most common pattern in relationship fraud, and asking members for money is grounds for removal here.

Be cautious when someone pushes very quickly to move the conversation off the platform, avoids video or in-person contact, or asks for identity documents, login details or intimate images. If something feels wrong, report it before continuing.

9. Referral and promotional abuse

Referral credits and launch rewards are planned so members can invite people they genuinely know. They are not live today. When they exist they will be subject to eligibility requirements and fraud checks, and may be withheld or cancelled in cases of duplicate, connected, reciprocal or suspicious account activity.

We deliberately do not publish our detection rules or thresholds. Deliberate misuse of referral or promotional systems can lead to loss of rewards and to account removal.

10. Privacy controls

Safety and privacy are the same conversation. Other members see only what you choose to make visible, family members you invite see only the specific items you grant them, and voluntary cultural or community details are yours to add or remove at any time.

Member data is stored on DigitalOcean in Amsterdam (AMS3), with Frankfurt (FRA1) as the secondary EU region, and backups stay in those regions. Resend, which sends your sign-in code, and Firebase Crashlytics, which receives crash reports, both process data in the United States under the EU Standard Contractual Clauses and the EU-US Data Privacy Framework respectively. We do not sell or rent personal data. Our privacy policy explains the legal bases, retention periods and the rights you can exercise.

11. Getting help

Safety or account concerns: support@lagnora.com. Privacy requests, complaints and child-safety reports: privacy@lagnora.com, which is our designated child-safety contact. We answer in English or Dutch.

If you are in immediate danger, contact your local emergency services first. In the EU the general emergency number is 112.